Refund policy
Last Updated: August 1, 2026
At MallKart, we want you to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, our Return, Refund & Exchange Policy explains when and how you may request a return, replacement, exchange, or refund.
By placing an order with MallKart, you acknowledge and agree to the terms of this policy, subject to any rights available to you under applicable law.
---
1. 30-DAY RETURN WINDOW
MallKart provides a 30-day return window for eligible products.
You may request a return within 30 calendar days from the date you receive your order.
Requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
---
2. RETURN ELIGIBILITY
To qualify for a return, the product must generally:
- Be in the same condition in which it was received.
- Be unused and unworn.
- Include the original tags, accessories, manuals, and other included items, where applicable.
- Be returned in its original packaging.
- Include a valid order number, invoice, receipt, or other proof of purchase.
Certain products may be subject to additional return conditions specified on their individual product pages.
MallKart reserves the right to inspect returned products and determine whether the applicable return conditions have been satisfied.
---
3. HOW TO REQUEST A RETURN
To initiate a return, please contact our customer support team:
Email: support@mallkart.co.in
Please include:
- Order number
- Customer name
- Product name
- Reason for the return
- Relevant photographs or videos, where applicable
Please do not ship a product back to us before receiving return instructions from MallKart.
Once your request has been reviewed and approved, our support team will provide the applicable return instructions and return address.
Products returned without prior authorization may be refused or may not qualify for a refund.
---
4. RETURN ADDRESS
The return address may vary depending on the product, seller, fulfillment location, or return arrangement.
After your return request is approved, MallKart will provide the applicable return address and shipping instructions.
Do not send returns to any address obtained from an unofficial source.
---
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order as soon as it is delivered.
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Missing essential components or accessories
please contact us at support@mallkart.co.in as soon as reasonably possible.
For faster assistance, we may request photographs, videos, packaging images, shipping labels, or other information necessary to evaluate the issue.
After reviewing the information, MallKart will determine the appropriate resolution, which may include a replacement, exchange, repair, refund, or other appropriate remedy, subject to the circumstances and applicable law.
---
6. NON-RETURNABLE PRODUCTS
Certain categories of products may not be eligible for return due to their nature, hygiene requirements, customization, regulatory restrictions, or other applicable conditions.
These may include:
- Perishable goods
- Food and consumable products
- Personalized or customized products
- Certain hygiene or personal-care products
- Hazardous materials
- Flammable liquids or gases
- Products specifically identified as non-returnable on their product page
- Gift cards
Sale, promotional, clearance, or discounted products may also be subject to specific return restrictions stated on the applicable product page or offer terms.
Where applicable law provides a mandatory consumer right, such rights will continue to apply.
---
7. MYSTERY BOXES
Mystery Box products may contain randomly selected products or product combinations.
Because the contents of a Mystery Box are intentionally undisclosed or variable, Mystery Box purchases may be subject to special return and refund conditions clearly stated on the relevant product page at the time of purchase.
Customers should carefully review the individual Mystery Box listing and its applicable terms before placing an order.
---
8. EXCHANGES & REPLACEMENTS
If you receive a defective, damaged, incorrect, or otherwise eligible product, you may contact us to request an exchange or replacement.
Availability of replacement products may depend on stock.
If the requested product is unavailable, MallKart may provide an alternative resolution where appropriate, including a refund, subject to applicable policy and law.
For a change-of-mind request, the original product may need to be returned first before a new order is placed.
---
9. REFUND PROCESS
Once an authorized return is received, MallKart may inspect the returned product to determine whether it meets the applicable return conditions.
After the inspection:
- If the return is approved, the applicable refund will be initiated.
- If the return does not meet the applicable conditions, the refund may be declined or adjusted where permitted by law.
We will notify you regarding the status of your refund request.
---
10. REFUND METHOD & PROCESSING TIME
Approved refunds will generally be processed using the original payment method used for the purchase, where technically possible.
Once MallKart initiates an approved refund, the amount may take additional time to appear in your bank account, card account, or payment account depending on the relevant bank, card issuer, payment gateway, or financial institution.
MallKart is not responsible for delays caused solely by a customer's bank, card issuer, payment provider, or financial institution.
If you believe your approved refund has not been received within the applicable processing period, please contact:
support@mallkart.co.in
---
11. RETURN SHIPPING COSTS
Return shipping responsibility may depend on the reason for the return.
Where a product is confirmed to have been damaged, defective, or incorrectly supplied by MallKart, we may provide appropriate return-shipping assistance in accordance with the applicable circumstances.
For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise stated on the product page or at the time of purchase.
---
12. ORDER CANCELLATIONS
If you wish to cancel an order, please contact MallKart as soon as possible at:
support@mallkart.co.in
Cancellation may not be possible once an order has been processed, packed, shipped, or handed over to the delivery provider.
In such cases, you may need to follow the applicable return process after delivery.
---
13. UNDELIVERED, REFUSED OR RETURNED-TO-SENDER ORDERS
If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, customer refusal, or other circumstances attributable to the customer, the order may be returned to the sender.
Any refund or re-shipping arrangement in such circumstances will be handled according to the applicable order and shipping terms.
---
14. FRAUDULENT OR ABUSIVE RETURN ACTIVITY
MallKart reserves the right to investigate unusual, fraudulent, abusive, or repeated return activity.
Where permitted by applicable law, we may refuse or restrict return requests that appear to involve:
- Fraudulent activity
- Product substitution
- Missing components
- Intentional damage
- Repeated abuse of the return policy
- False claims
- Unauthorized returns
This does not affect any statutory consumer rights that cannot legally be excluded.
---
15. EU 14-DAY RIGHT OF WITHDRAWAL
Where applicable consumer-protection law provides a statutory 14-day right of withdrawal for orders delivered to customers in the European Union, eligible customers may have the right to cancel their purchase within the applicable statutory period without providing a reason.
This statutory right is subject to applicable legal conditions, exclusions, and exceptions.
Where such mandatory rights apply, they will prevail over conflicting provisions of this policy.
---
16. POLICY UPDATES
MallKart may update this Return, Refund & Exchange Policy from time to time to reflect changes in our business practices, products, services, legal requirements, or operational procedures.
The latest version will be published on this page with the corresponding Last Updated date.
We recommend reviewing this policy before making a purchase.
---
CONTACT MALLKART
For questions regarding returns, refunds, exchanges, replacements, or cancellations, please contact our support team:
MallKart
Email: support@mallkart.co.in
Phone: +91 97 3307 0282
Website: mallkart.co.in
Customer Support: support@mallkart.co.in
---
© 2026 MallKart. All Rights Reserved.