Privacy policy
MmLast Updated: August 1, 2026
Welcome to MallKart.
MallKart ("MallKart", "we", "us", or "our") operates the MallKart website, online store, and related digital services (collectively, the "Services").
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when you access or use our Services, place an order, make a purchase, communicate with us, or otherwise interact with MallKart.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please discontinue use of our Services.
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1. PERSONAL INFORMATION WE COLLECT
For the purposes of this Privacy Policy, "Personal Information" means information that identifies, relates to, describes, or can reasonably be associated with an individual.
Depending on how you interact with MallKart, we may collect the following categories of information.
1.1 Contact and Delivery Information
This may include:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Other information necessary to complete an order or provide customer support
1.2 Payment and Transaction Information
When you place an order, we may process information relating to:
- Payment method
- Transaction amount
- Transaction reference
- Payment status
- Order details
- Payment confirmation
- Refund or cancellation information
Where payment processing is performed by an authorized third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy and security policies.
1.3 Account Information
If you create an account with MallKart, we may collect:
- Username
- Password
- Account preferences
- Saved addresses
- Account settings
- Other information associated with your account
1.4 Shopping and Transaction Information
We may collect information relating to your interactions with our store, including:
- Products viewed
- Products added to cart
- Products added to wishlist
- Orders placed
- Purchases
- Returns
- Refunds
- Exchanges
- Cancellations
- Previous transactions
1.5 Communications
When you contact MallKart, we may collect information contained in your communication, including customer-service inquiries, feedback, complaints, reviews, and other messages.
1.6 Device and Technical Information
When you access our Services, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Approximate location information derived from technical data
- Website interaction information
- Cookies and similar technologies
- Other technical identifiers
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2. HOW WE COLLECT PERSONAL INFORMATION
We may collect Personal Information through the following sources:
Directly From You
For example, when you:
- Visit our website
- Create an account
- Place an order
- Make a purchase
- Contact customer support
- Subscribe to communications
- Submit a review
- Participate in promotions or other activities
Automatically
We may automatically collect certain information through cookies, pixels, log files, analytics technologies, and similar technologies when you interact with our Services.
From Service Providers
We may receive information from third-party service providers that assist us with payment processing, shipping, analytics, security, technology, customer support, or other business operations.
From Other Third Parties
Where permitted by applicable law, we may receive information from partners or other third parties.
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3. HOW WE USE PERSONAL INFORMATION
We may use Personal Information for legitimate business and operational purposes, including:
Providing and Managing Our Services
To:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Manage returns, refunds, exchanges, and cancellations
- Maintain customer accounts
- Provide customer support
- Provide order-related notifications
- Remember customer preferences
- Improve the shopping experience
Personalization and Service Improvement
We may use information to understand how customers interact with our Services and to improve:
- Website functionality
- Product selection
- Customer experience
- Store performance
- Recommendations
- Services and features
Marketing and Promotions
Where permitted by applicable law, we may use Personal Information to:
- Send promotional communications
- Inform customers about products and offers
- Communicate discounts and promotions
- Conduct marketing campaigns
- Measure advertising performance
- Provide relevant advertisements
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the relevant communication.
Security and Fraud Prevention
We may process information to:
- Detect and prevent fraudulent activity
- Protect customer accounts
- Verify transactions
- Investigate suspicious activity
- Protect our website and infrastructure
- Maintain the security and integrity of our Services
Legal and Regulatory Compliance
We may process or disclose information when reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful governmental requests
- Respond to legal proceedings
- Enforce our policies and agreements
- Protect our legal rights
- Prevent or investigate unlawful activity
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4. HOW WE SHARE PERSONAL INFORMATION
We may disclose Personal Information to trusted third parties where reasonably necessary to operate our business and provide the Services.
These parties may include:
- Payment processing providers
- Shipping and logistics partners
- Technology and hosting providers
- Customer-support providers
- Analytics providers
- Security and fraud-prevention providers
- Marketing and advertising service providers
- Professional advisers and business service providers
We may also disclose information:
- When you request or authorize us to do so
- When required or permitted by applicable law
- To comply with lawful legal processes
- To protect MallKart, our customers, employees, or other persons
- In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction
MallKart does not sell customers' Personal Information for monetary consideration.
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5. COOKIES AND SIMILAR TECHNOLOGIES
MallKart may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember preferences
- Understand website usage
- Improve website performance
- Analyze traffic
- Support security
- Provide relevant marketing and advertising where permitted
You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
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6. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links, integrations, payment options, social-media features, or other connections to third-party websites and services.
Third-party services operate independently from MallKart and may have their own privacy policies, terms, and security practices.
MallKart is not responsible for the privacy practices, security, content, or policies of third-party services that we do not control.
We encourage you to review the privacy policies of any third-party service before providing personal information.
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7. DATA SECURITY
MallKart takes reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
You are also responsible for maintaining the confidentiality of your account credentials and should not share passwords or account access information with unauthorized persons.
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8. DATA RETENTION
We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:
- Complete transactions
- Provide Services
- Maintain business records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Comply with legal, accounting, tax, or regulatory obligations
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
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9. CHILDREN'S PRIVACY
MallKart's Services are not intentionally designed for children who are not legally permitted to independently use online shopping services under applicable law.
We do not knowingly collect Personal Information from children in violation of applicable law.
If you believe that a child has provided Personal Information to MallKart without appropriate authorization, please contact us using the information provided below.
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10. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have certain rights relating to your Personal Information, including:
Right to Access
You may have the right to request access to Personal Information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete Personal Information.
Right to Deletion
You may request deletion of Personal Information, subject to applicable legal requirements and exceptions.
Right to Data Portability
Where applicable, you may request certain Personal Information in a structured and commonly used electronic format.
Right to Withdraw Consent
Where processing is based on consent, you may have the right to withdraw your consent, subject to applicable law.
Marketing Preferences
You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism provided in those communications.
Please note that even after opting out of marketing communications, we may continue sending essential transactional or service-related communications, including order confirmations, delivery updates, account notifications, and important service announcements.
To exercise an applicable privacy right, please contact us using the information provided in the Contact Us section.
We may need to verify your identity before processing certain requests.
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11. INTERNATIONAL DATA PROCESSING
Certain service providers used by MallKart may process or store information outside India.
Where applicable, we take reasonable steps to ensure that Personal Information is handled using appropriate safeguards and in accordance with applicable data-protection requirements.
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12. GRIEVANCES AND COMPLAINTS
If you have a question, concern, complaint, or request relating to the processing of your Personal Information, you may contact MallKart using the contact details provided below.
We will review and respond to legitimate requests in accordance with applicable law and within applicable timelines.
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13. CHANGES TO THIS PRIVACY POLICY
MallKart may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Our Services
- Technology
- Security practices
- Applicable laws and regulations
When we make material changes, we will update the "Last Updated" date displayed at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how MallKart handles Personal Information.
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14. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your Personal Information, please contact us:
MallKart
Email: support@mallkart.co.in
Phone: +91 97 3307 0282
Address:
Kachukhali, South 24 Parganas,
West Bengal – 743370,
Gosaba, West Bengal, India
Website: mallkart.co.in
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© 2026 MallKart. All Rights Reserved.